Digital Product Delivery

All products offered through BalanceWay Counseling are digital programs and downloadable materials. Once a purchase is completed, the product is delivered electronically and becomes accessible to the customer immediately.

Delivery may include:

Downloadable files
Digital workbooks and guides
Online course materials
Digital planning templates
Educational resources

No physical items are shipped.

Refund Eligibility

Due to the nature of digital products, all sales are generally considered final once the product has been accessed or downloaded.

However, a refund may be considered in the following circumstances:

Duplicate Purchases

If a customer accidentally purchases the same product more than once, a refund may be issued for the duplicate order.

Technical Issues

If a technical problem prevents access to the purchased product and the issue cannot be resolved by our support team, a refund may be granted.

Incorrect Product Delivery

If a customer receives the wrong product due to a technical or system error, we will provide the correct product or issue a refund if necessary.

Non-Refundable Situations

Refunds will not be issued for the following reasons:

Change of mind after purchase
Lack of expected results from implementing the material
Failure to review product descriptions before purchase
Partial use of the program materials
Personal preference regarding content style or presentation

We encourage all customers to carefully review product descriptions before completing a purchase.

Refund Request Period

Refund requests must be submitted within 7 days of the purchase date.

Requests submitted after this period may not be eligible for review.

How to Request a Refund

To request a refund, please contact our support team with the following information:

Full name
Email address used for the purchase
Order number
Description of the issue

Refund requests can be submitted through the contact page on our website.

Our team will review the request and respond within a reasonable timeframe.

Processing Refunds

If a refund request is approved, the refund will be processed to the original payment method used for the purchase.

Processing times may vary depending on the payment provider but typically take 5–10 business days.

Intellectual Property Notice

All digital products sold by BalanceWay Counseling are protected by copyright and intellectual property laws.

Purchasing a product grants a personal, non-transferable license to use the materials for individual purposes only.

Customers may not:

redistribute the materials
resell the products
share downloads publicly
reproduce the content for commercial use

Unauthorized distribution may result in legal action.